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Comparison Hubspot vs. Freshworks Clientelling and CRM Vendor Comparison

Hubspot and Freshworks are Clientelling and CRM vendors.

hubspot.com
Hubspot Integrates marketing, sales, and service on one platform. They have no reported specialities.

freshworks.com
Freshworks AI-powered customer and IT service management solutions They have no reported specialities.

Hubspot or Freshworks?
Explore Blurb’s unbiased comparison, created for our community and packed with details that matter for your buying decisions.

hubspot.com
Full Blurb

Hubspot

"Integrates marketing, sales, and service on one platform."
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HubSpot centralizes marketing, sales, and customer service into an AI-powered platform. It unifies business operations to improve customer interactions, streamline workflows, and automate processes. This integration helps marketers target prospects effectively and efficiently, providing a cohesive view of customer engagement at every stage.

Key Features & Benefits

Comprehensive platform integration
HubSpot claims that its all-in-one platform integrates marketing, sales, and service more seamlessly than competitors.
AI-powered efficiency
HubSpot claims that its AI tools improve lead acquisition by 129% and deal closure by 36% compared to other solutions.
Ease of use
HubSpot claims that its platform is user-friendly and requires no sacrifice of power for ease of use.
freshworks.com
Full Blurb

Freshworks

"AI-powered customer and IT service management solutions"
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Freshworks provides straightforward AI-driven tools to manage customer and IT services efficiently. These tools cut through typical service delivery complexities, freeing up marketers to focus on strategic initiatives rather than operational headaches. It’s about simplifying tasks, improving responsiveness, and maximizing resources with automation.

Key Features & Benefits

Effortless customer support
Freshworks claims that Freshdesk provides effortless service and support, delighting both customers and agents.
Intuitive, integrated IT management
Freshworks claims that Freshservice offers modern and intuitive IT service management for seamless operations.
AI-powered productivity boost
Freshworks claims that Freddy AI enhances productivity by offering always-on, conversational service solutions.
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