Blurbs Logo

Comparison Zoho vs. Freshworks Clientelling and CRM Vendor Comparison

Zoho and Freshworks are Clientelling and CRM vendors.

zoho.com
Zoho Comprehensive cloud software suite for businesses. They have no reported specialities.

freshworks.com
Freshworks AI-powered customer and IT service management solutions They have no reported specialities.

Zoho or Freshworks?
Explore Blurb’s unbiased comparison, created for our community and packed with details that matter for your buying decisions.

Zoho

"Comprehensive cloud software suite for businesses."
.
Zoho offers a suite of integrated cloud applications to streamline business operations. It provides tools that support customer management, accounting, HR, and helpdesk functions. The software connects various departments, reducing data silos. It's tailored to enhance efficiency and improve data accessibility across different business processes.

Key Features & Benefits

Privacy-first commitment
Zoho claims that they do not sell your data, ensuring customer privacy with a no ads-based revenue model.
End-to-end product ecosystem
Zoho claims that their all-in-one suite improves business efficiency by reducing silos across services.
Sustained customer focus
Zoho claims that their customer satisfaction and trust have established a strong market position.

Freshworks

"AI-powered customer and IT service management solutions"
.
Freshworks provides straightforward AI-driven tools to manage customer and IT services efficiently. These tools cut through typical service delivery complexities, freeing up marketers to focus on strategic initiatives rather than operational headaches. It’s about simplifying tasks, improving responsiveness, and maximizing resources with automation.

Key Features & Benefits

Effortless customer support
Freshworks claims that Freshdesk provides effortless service and support, delighting both customers and agents.
Intuitive, integrated IT management
Freshworks claims that Freshservice offers modern and intuitive IT service management for seamless operations.
AI-powered productivity boost
Freshworks claims that Freddy AI enhances productivity by offering always-on, conversational service solutions.
Compare all Clientelling and CRM Vendors Head-to-Head