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Comparison Gorgias vs. Klaviyo Customer Service & Experience Vendor Comparison

Gorgias and Klaviyo are Clientelling and CRM vendors.

gorgias.com
Gorgias Automated support and sales for ecommerce businesses. They focus on AI Powered Customer Support.

klaviyo.com
Klaviyo Integrating marketing channels for B2C brands They have no reported specialities.

Gorgias or Klaviyo?
Explore Blurb’s unbiased comparison, created for our community and packed with details that matter for your buying decisions.

gorgias.com
Full Blurb

Gorgias

"Automated support and sales for ecommerce businesses."
Focused on AI Powered Customer Support .
Gorgias simplifies ecommerce support by automating customer interactions. It combines AI with human agents to handle up to 60% of inquiries, giving support teams space to focus on complex issues. Integrated with major platforms, it centralizes communications, boosting sales and efficiency across emails, chats, and social media.
klaviyo.com
Full Blurb

Klaviyo

"Integrating marketing channels for B2C brands"
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Klaviyo enables marketers to streamline communication through email, SMS, and more. It provides real-time personalization and analytics for a broader understanding of customer interactions. By linking various data points, Klaviyo ensures a unified view of each customer, allowing brands to enhance their engagement strategies and drive growth.

Key Features & Benefits

Unified Customer Data
Klaviyo claims that its unified customer data platform consolidates tech stacks, accelerating time to value by unifying, transforming, and activating data in new ways.
AI-Powered Automation
Klaviyo claims that its AI capabilities allow for automated writing of SMS and email campaigns, segments, and responses to reviews, enabling smarter and more efficient marketing.
Cross-Channel Integration
Klaviyo claims that its platform seamlessly connects with customers across email, SMS, mobile push, reviews, and web forms, providing a cohesive omnichannel experience.
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