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Comparison Gorgias vs. Salesforce Customer Service & Experience Vendor Comparison

Gorgias and Salesforce are Clientelling and CRM vendors.

gorgias.com
Gorgias Automated support and sales for ecommerce businesses. They focus on AI Powered Customer Support.

salesforce.com
Salesforce Unifies data and CRM on one platform. They have no reported specialities.

Gorgias or Salesforce?
Explore Blurb’s unbiased comparison, created for our community and packed with details that matter for your buying decisions.

gorgias.com
Full Blurb

Gorgias

"Automated support and sales for ecommerce businesses."
Focused on AI Powered Customer Support .
Gorgias simplifies ecommerce support by automating customer interactions. It combines AI with human agents to handle up to 60% of inquiries, giving support teams space to focus on complex issues. Integrated with major platforms, it centralizes communications, boosting sales and efficiency across emails, chats, and social media.
salesforce.com
Full Blurb

Salesforce

"Unifies data and CRM on one platform."
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Salesforce helps marketers unify data from any source onto a single CRM platform, leveraging AI-driven insights and automation to streamline processes. It simplifies the setup with its Starter Suite, integrating marketing, sales, and service activities. Marketers can track and manage leads better and make informed decisions quickly.

Key Features & Benefits

More innovative technology
Salesforce claims that its technology is more innovative and powerful than competitors.
Better customer service
Salesforce claims that its customer service and support are superior to competitors.
Highly customizable platform
Salesforce claims that its platform is more versatile and customizable than competitors.
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