Blurbs Logo

Comparison Salesforce vs. Freshworks Clientelling and CRM Vendor Comparison

Salesforce and Freshworks are Clientelling and CRM vendors.

salesforce.com
Salesforce Unifies data and CRM on one platform. They have no reported specialities.

freshworks.com
Freshworks AI-powered customer and IT service management solutions They have no reported specialities.

Salesforce or Freshworks?
Explore Blurb’s unbiased comparison, created for our community and packed with details that matter for your buying decisions.

salesforce.com
Full Blurb

Salesforce

"Unifies data and CRM on one platform."
.
Salesforce helps marketers unify data from any source onto a single CRM platform, leveraging AI-driven insights and automation to streamline processes. It simplifies the setup with its Starter Suite, integrating marketing, sales, and service activities. Marketers can track and manage leads better and make informed decisions quickly.

Key Features & Benefits

More innovative technology
Salesforce claims that its technology is more innovative and powerful than competitors.
Better customer service
Salesforce claims that its customer service and support are superior to competitors.
Highly customizable platform
Salesforce claims that its platform is more versatile and customizable than competitors.
freshworks.com
Full Blurb

Freshworks

"AI-powered customer and IT service management solutions"
.
Freshworks provides straightforward AI-driven tools to manage customer and IT services efficiently. These tools cut through typical service delivery complexities, freeing up marketers to focus on strategic initiatives rather than operational headaches. It’s about simplifying tasks, improving responsiveness, and maximizing resources with automation.

Key Features & Benefits

Effortless customer support
Freshworks claims that Freshdesk provides effortless service and support, delighting both customers and agents.
Intuitive, integrated IT management
Freshworks claims that Freshservice offers modern and intuitive IT service management for seamless operations.
AI-powered productivity boost
Freshworks claims that Freddy AI enhances productivity by offering always-on, conversational service solutions.
Compare all Clientelling and CRM Vendors Head-to-Head