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re:markable

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"1:1 customer engagement through personalized messaging."

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Nutshell

Remarkable AI helps marketers re-engage customers with 1:1 personalized messages across email, social, and SMS. It combines AI efficiency with human touch to turn support tickets into sales, actively engage on social platforms, and send tailored winback messages. It's all about fostering direct, meaningful customer interactions.

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re:markable's Website Claims...
A summary of the claims made on re:markable's website as noticed by our bot, Vinny.
Personalized win-back messages
Remarkable AI claims that their personalized win-back messages generate 50x more revenue per recipient than traditional methods.
AI-human support blend
Remarkable AI claims that they convert nearly 10% of support tickets into sales by mixing AI efficiency with a human touch.
Proactive social engagement
Remarkable AI claims that their proactive social engagement strategy results in a 14% follow rate on social platforms.
Case Studies
Remarkable AI enables OLAPLEX's rapid multilingual market expansion.
The most accurate case study for re:markable
87%
Return on investment achieved
20,000+
Customer support tickets resolved
Situation
Rapid market expansion challenge
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Expansion into Italian, French-Canadian, Spanish markets
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Language barriers with existing support teams
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Urgent need for consistent, quality service
OLAPLEX, a leading global hair care brand, faced the urgent challenge of expanding into new international markets by launching localized websites in Italian, French-Canadian, and Spanish. Each market presented a unique challenge due to language barriers and the need for culturally relevant customer support. Existing resources were well-suited for English-speaking regions but inappropriate for the new markets. With the launch date rapidly approaching, OLAPLEX needed an efficient, knowledgeable team to deliver consistent, high-quality customer service in these new languages.
Task
Build localized support team quickly
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Recruit and train native language specialists
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Ensure branding and cultural alignment
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Deliver seamless, efficient customer support
OLAPLEX's task was to establish a fully equipped, native-speaking customer support team from scratch within a time frame of less than two weeks. The goal was not only to recruit personnel but fully train them to understand and embody the OLAPLEX brand. The newly formed team needed to deliver seamless, culturally competent customer interactions in multiple languages while maintaining the high customer satisfaction levels OLAPLEX is known for. This also included addressing presale and postsale inquiries that varied across communication channels like email, social media, and SMS.
Action
Remarkable AI recruits and trains team
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Onboarded 13 native-language experts in 2 weeks
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Delivered AI-enhanced, human-touch support
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Maintained fast, brand-aligned responses
Remarkable AI quickly mobilized to support OLAPLEX by recruiting, onboarding, and training a team of 13 native-language experts within the two-week deadline. This involved selecting candidates with a deep understanding of the OLAPLEX brand and training them to handle customer inquiries authentically and accurately. Remarkable AI provided a hybrid approach of AI efficiency blended with human touch, enabling 24/7 support across all customer interaction points, including email and social media. This approach ensured fast, culturally sensitive responses, allowing OLAPLEX to confidently launch their localized websites.
Result
Successful market entry, enhanced support
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Resolved 20,000+ tickets with <1 hour response
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Achieved 87% ROI from project
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Ensured smooth operations during crises and peaks
As a result of Remarkable AI's involvement, OLAPLEX successfully navigated their market expansion. Over 20,000 customer support tickets were resolved, maintaining an impressive average first response time of under one hour. This proactive customer support led to an outstanding 87% return on investment. The newly built team not only facilitated the initial market entry but continued to provide essential coverage during peak times and crises, such as the viral lilial ingredient scare, and ensured seamless operation during the holidays.
Keywords
OLAPLEX
REMARKABLE AI
MULTILINGUAL SUPPORT
GLOBAL EXPANSION
CUSTOMER SERVICE EXCELLENCE
24/7 SUPPORT
Customer Service & Experience Q & A
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