"Connects customers via live shoppable video calls."
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Updated 3 Days Ago
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3 Advocates
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2 Verified Clients
Nutshell
Confer With is all about enhancing customer engagement through live video shopping. It connects customers with real product experts for personalized shopping experiences, accessible across any online channel. Combining human interaction with shoppable features makes it easier for customers to make confident and informed purchasing decisions.
In Detail
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Conferwith's Website Claims...
A summary of the claims made on Conferwith's website as noticed by our bot, Vinny.
Cool Vendor Recognition
Confer With claims that being named a Gartner® 2024 Cool Vendor positions them as an innovative leader in digital commerce.
High Customer Satisfaction
Confer With claims that their industry-leading CSAT of 92 underscores their strong customer satisfaction in video shopping experiences.
Easy Integration Process
Confer With claims that their native experience and simple onboarding make product integration seamless for retailers.
Case Studies
Nordgreen elevated sales with live video shopping platform.
20x
Improvement in conversion rates
50%
Increase in average order value
Situation
Nordgreen needs live video solutions
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Nordgreen needed to innovate customer service.
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Personal touch was lacking in live chats.
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Sought solutions aligned with brand values.
Nordgreen, a design-focused watch company, was striving to distinguish itself in a competitive market while upholding its commitment to responsible design and social responsibility. Operating across Europe and Asia since 2017, Nordgreen faced challenges in delivering personalized customer experiences through their existing live chat system. The automated responses of live chat limited their ability to effectively engage with customers and solve their queries in a personable manner. This impersonal interaction was insufficient for a brand like Nordgreen, which prides itself on customer satisfaction and innovative solutions. To address these issues, Nordgreen sought to pioneer a unique solution that not only enhanced the customer experience but also aligned with their vision of disrupting traditional commerce with digital innovation.
Task
Integrate video to enhance CX
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Needed seamless integration for global reach.
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Aimed to replicate in-store experiences online.
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Searched for a dynamic, scalable solution.
Nordgreen's task was to find a way to offer immediate and effective customer interactions that could enhance the shopping experience beyond what live chat could offer. Their goal was to use technology to replicate the in-store experience online, thus bringing back the store influence in customer interactions. This involved finding a platform that could bridge the gap between sales and customer service, allowing Nordgreen to provide real-time product demonstrations and consultations. By doing so, they aimed to increase customer satisfaction, trust, and ultimately drive higher sales and conversion rates. The usage of a live video shopping platform was identified as a potential solution that could meet these needs, while also supporting Nordgreen's expansion across different languages and geographies.
Action
Adopt Confer With for growth
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Implemented custom watch consultations via video.
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Seamless onboarding with robust training sessions.
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Expanded customer interaction into personal consultations.
Nordgreen partnered with Confer With to leverage their live video shopping platform. This platform enabled Nordgreen to offer personalized, customizable watch consultations via video calls. Customers could now choose strap materials, watch faces, and color options in real-time. Trainings provided by Confer With's Customer Success Manager facilitated a smooth onboarding process. Through role-playing and workshops, Nordgreen's team quickly adapted to using the platform effectively. The live video feature allowed Nordgreen to provide immediate, human engagement with customers worldwide, addressing simple queries while acting as a selling tool. This hybrid approach blended customer service and sales, advancing Nordgreen's market position and fostering deeper customer connections.
Result
Boost in AOV and conversion
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Achieved significant improvement in sales metrics.
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Enhanced customer satisfaction through tailored service.
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Firmly positioned as innovative market leader.
With the implementation of Confer With’s live video shopping solution, Nordgreen saw a significant transformation in their business metrics. They recorded a 50% increase in average order value, highlighting how the personalized approach encouraged customers to invest in customizations and higher-value purchases. Additionally, there was a 20x improvement in conversion rates, demonstrating the effectiveness of the platform in turning interactions into sales. These outcomes not only strengthened Nordgreen’s market position but also validated their investment in innovative customer engagement tactics. The case study confirms that combining technology with personalization can drive tangible business growth and enhance customer loyalty.
Keywords
LIVE VIDEO SHOPPING
CUSTOMER ENGAGEMENT
INCREASED CONVERSION RATES
AVERAGE ORDER VALUE
CUSTOM WATCH CONSULTATIONS
DIGITAL TRANSFORMATION
CUSTOMER SATISFACTION
INNOVATIVE TECHNOLOGY
Clientelling and CRM Q & A
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