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Finvi

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"Streamlines and accelerates revenue recovery processes."

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Nutshell

Finvi helps marketers in healthcare, finance, and collections streamline workflows, reduce costs, and improve customer interactions. By integrating AI-driven analytics and omni-channel communication strategies, Finvi supports effective customer engagement. The platform simplifies collection and payment management, allowing marketers to focus on refining collection strategies and improving efficiency.

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Finvi's Website Claims...
A summary of the claims made on Finvi's website as noticed by our bot, Vinny.
Long-term industry expertise
Finvi claims that their 40+ year history in developing workflow and payments solutions gives them unmatched industry expertise.
AI-driven workflow platform
Finvi claims that their AI-driven workflow platform provides seamless integration to boost revenue recovery efficiently.
Integrated payment processing
Finvi claims that their embedded payments solution eliminates the costs and risks associated with multiple vendors.
Case Studies
Finvi improved efficiency, compliance, and reduced costs for Central Resources.
The most accurate case study for Finvi
50%
Half a percent less in transaction costs
1-day settle
Reduced settlement time from two days to one
Situation
Payment Provider Issues Hindered Efficiency
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Inefficiencies from a payment provider disconnect
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Struggles in communication, slow information sharing
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Risk to brand's customer service reputation
Central Resources, a Minnesota-based collections agency, faced significant inefficiencies due to a disconnect with their current payment provider. The agency frequently experienced poor customer service, with staff struggling to communicate and resolve issues. The provider was slow in sharing essential information, jeopardizing Central Resources' commitment to providing exemplary customer experience. Concerned about the impact on the brand's reputation, the agency's owner, Phaen Waldron, decided to explore other payment options after all internal repair attempts failed.
Task
Find Reliable Payment Solution
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Seek partner aligned with core values
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Require improved efficiency, customer experience
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Maintain compliance without disrupting operations
Central Resources needed to find a reliable partner that aligned with its core values and could provide a streamlined, efficient payment process. They required a solution that ensured timely communications, supported regulatory compliance, and improved operational efficiency without sacrificing customer experience. The agency's extensive industry knowledge necessitated a partner who could seamlessly integrate into their processes while upholding rigorous regulatory standards, paving the way for continued business without a lapse in service.
Action
Adopt Finvi Payment Solutions
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Partnered with Finvi for integrated solutions
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Seamless transition with strong support system
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Improved compliance and operational efficiency
Central Resources decided to partner with Finvi, leveraging its new integrated payment solution designed for streamlined processes. Finvi's platform offered an easy-to-use interface that automatically recorded payments and reconciled accounts, improving recovery rates. The transition was smooth, with Finvi addressing regulatory compliance needs, providing reliable customer support, and introducing custom automation solutions. Their existing relationship with Finvi cemented trust, ensuring no interruptions during the switch and allowing for continued client service.
Result
Enhance Service, Reduce Costs
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Enhanced payment process efficiency
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Cost savings with reduced transaction costs
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Strong regulatory compliance and improved recovery rates
Switching to Finvi Payments resulted in significant improvements for Central Resources. The company gained a robust, efficient payment process with enhanced regulatory compliance and customer experience. Finvi streamlined onboarding and reconciliation, leading to improved recovery rates. Moreover, the agency was able to realize cost savings, achieving roughly half a percent less in transaction costs, adding up to substantial financial benefits over time. The collaboration reinforced trust and demonstrated substantial gains in operational efficiency and partner satisfaction.
Keywords
CENTRAL RESOURCES
FINVI PAYMENTS
DEBT RECOVERY
PAYMENT PROVIDER
CUSTOMER EXPERIENCE
REGULATORY COMPLIANCE
EFFICIENCY
COST SAVINGS
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