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frate

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"Automates returns, reduces costs, enhances customer experience"

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Nutshell

Frate simplifies returns for Shopify retailers by automating processes and optimizing logistics. It integrates directly with Shopify POS, focusing on personalized exchanges and fraud prevention. Frate enables flexible shipping options like peer-to-peer and box-free drop-offs, ultimately aimed at decreasing refund frequency and improving customer satisfaction.

In Detail
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frate's Website Claims...
A summary of the claims made on frate's website as noticed by our bot, Vinny.
Automated, Intelligent Returns
Frate claims that their AI-driven returns portal reduces refunds, eliminates fraud, and delights customers while reducing reverse-logistics costs.
AI-powered Fraud Prevention
Frate claims that their AI condition assessment leads to 98% less fraudulent returns, protecting the bottom line of businesses.
Fully Customizable Portal
Frate claims that their return portal can be fully customized to meet any brand's policy, enhancing the customer experience.
Case Studies
Peer-to-peer resale reduced Tom's Trunks returns by 29%.
The most accurate case study for frate
29%
Reduction in returns
58%
Cash retained through exchanges
Situation
Rapid Scaling Led to Issues
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Rapid growth led to higher return rates.
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Increased refunds and shipping costs affected sustainability.
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Limited exchange options frustrated customers.
Tom's Trunks, a London-based apparel and fashion company, was rapidly scaling its operations. However, this growth came with significant challenges including rising return rates, which led to increased refund volumes, higher shipping costs, and a negative environmental impact. The company faced a pressing need to retain revenue, minimize unnecessary shipments, and enhance the customer experience, all while maintaining its sustainability commitments. Additionally, the lack of efficient exchange options left customers dissatisfied and the business shouldering excessive costs.
Task
Retain Revenue by Mitigating Returns
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Find a way to reduce refunds sustainably.
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Encourage exchanges over refunds to cut costs.
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Implement a resale system to lower return rates.
Tom's Trunks needed to devise a solution that would drastically reduce refunds and the associated operational costs without compromising on their eco-friendly values. The task was to convert a larger share of returns into exchanges rather than issuing refunds. Additionally, introducing a novel peer-to-peer resale system could present a viable avenue to mitigate excess returns and support the brand's sustainability mission. These innovative strategies would align with Tom's Trunks’ commitment to reducing their environmental footprint while simultaneously enhancing customer satisfaction and business profitability.
Action
Implemented Full-Catalog Exchanges
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Frate's solution fostered seamless exchange processes.
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Implemented a peer-to-peer resale strategy for returns.
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Resale program offered a 10% discount for quick turnover.
Tom's Trunks partnered with Frate to overhaul their returns process, instituting full-catalog exchanges and a pioneering peer-to-peer resale system. The solution encouraged customers to swap items instead of seeking refunds, thus making the exchange process more seamless and accessible. Additionally, the 'Ecodrop' resale program allowed customers to list items directly in an online collection at a discounted rate of 10%. By incorporating an automatic listing system, Tom's Trunks not only encouraged a faster turnover of resale items but also cemented its reputation for eco-conscious business practices. This innovative approach transformed the returns system into a sustainable, revenue-generating process.
Result
Significant Reduction in Returns
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58% of returns transformed into profitable exchanges.
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Reduction of refunds by nearly 30% achieved.
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Enhanced sustainability and accelerated revenue realization.
The innovative system implemented by Tom's Trunks yielded significant outcomes. Approximately 58% of returns were converted into exchanges, effectively reducing refunds by nearly 30%. The speed of resale transactions increased as over 90% of items were sold within three days, which directly translated to reduced waste and operational costs. These changes not only lowered Tom's Trunks’ environmental impact but also ensured faster revenue realization. Overall, the integration of Frate’s solutions helped Tom's Trunks to turn previous logistical challenges into a competitive business advantage while reinforcing its sustainability goals.
Keywords
TOM'S TRUNKS
FRATE
PEER-TO-PEER RESALE
SUSTAINABILITY
EXCHANGE PROCESS
REDUCED REFUNDS
ECODROP
APPAREL RETURNS MANAGEMENT
ECO-FRIENDLY
REVENUE REALIZATION
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