"Reward customers to boost retention and growth."
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Updated 3 Days Ago
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3 Advocates
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2 Verified Clients
Nutshell
Influence.io helps marketers create customizable loyalty programs that reward customer purchases and engagement. Brands can convert existing customers into brand advocates through point systems, referral incentives, loyalty tiers, and exclusive memberships. These programs streamline customer retention efforts, making it easier to foster repeat business and build stronger relationships.
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influence.io's Website Claims...
A summary of the claims made on influence.io's website as noticed by our bot, Vinny.
Adapts to your business
Influence.io claims that their loyalty program offers unmatched speed and flexibility, easily adapting to any business needs.
Easy platform migration
Influence.io claims that changing over to their loyalty platform is almost seamless, ensuring a quick and smooth transition.
Engagement and retention boost
Influence.io claims that strategic customer rewards can significantly fuel growth, boost engagement, and lock in customer retention.
Case Studies
Influence.io improved loyalty program with 20% redemption rate.
20%
Redemption Rate
45%
Increase in Customer Engagement
Situation
New Forest Clothing Faces Limitations
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Smile.io loyalty program reached a plateau.
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Needed deeper customer engagement and flexibility.
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Searched for a platform with better integration.
New Forest Clothing, an online-only retailer, was constrained by its existing loyalty program through Smile.io. While initially successful, especially in increasing newsletter sign-ups, the program soon hit a plateau. The challenges were linked to a lack of flexibility and cumbersome integrations, which limited their ability to fully engage and retain customers. Determined to break free from these restrictions, the brand sought a new loyalty platform that could offer greater flexibility, deeper customer engagement, and enhanced integration capabilities to better align with their strategic goals.
Task
Find Flexible, Integrated Solution
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Identify a customizable loyalty platform.
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Integrate seamlessly with current tech stack.
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Enable automation of personalized communications.
The primary task for New Forest Clothing was to identify a new loyalty platform that allowed for greater customization and seamless integration with their existing systems. Recognizing that their current solution lacked necessary features and flexibility, they aimed to find a platform that could support a tiered loyalty system aligned with their brand identity. Key priorities included creating a dynamic program to attract high-value customers, improving client retention, and efficiently integrating with tools like Shopify and email marketing systems to automate personalized customer communications.
Action
Switch to Influence.io
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Adopted Influence.io and REVIEWS.io.
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Implemented tiered loyalty and gamification.
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Enhanced engagement and personalized rewards.
New Forest Clothing chose Influence.io to revamp their loyalty strategy. The move allowed them to introduce a tiered loyalty system, structured into three levels: Fawn, Deer, and Stag. They personalized their program using Influence.io's integration with Shopify and Klaviyo, offering customers exclusive rewards, early access to sales, and free delivery. Additionally, they implemented a digital StampCard to gamify purchases. This strategic integration was enhanced by adopting REVIEWS.io to incentivize user-generated content and reviews, further enriching the customer experience and fostering loyalty.
Result
Achieved Impressive Engagement and Growth
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Achieved a 20% redemption rate.
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Seamless integration with existing systems.
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Sustainable growth and enhanced loyalty.
The switch to Influence.io resulted in significant improvements for New Forest Clothing. The new loyalty program achieved a 20% redemption rate, indicating high engagement levels. The successful deployment and integration with REVIEWS.io facilitated user-generated content, enriching the brand's social proof and customer insights. The seamless transition minimized disruption, allowing the brand to experience sustainable growth and improved customer loyalty. This strategic combination of tech stack elements not only met immediate goals but also laid a foundation for ongoing innovation in customer engagement and retention strategies.
Keywords
LOYALTY PROGRAM
CUSTOMER ENGAGEMENT
TIERED SYSTEM
INFLUENCE.IO
ONLINE RETAIL
USER-GENERATED CONTENT
ECOMMERCE INTEGRATION
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