"Detect and solve ecommerce errors before impact."
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Updated 3 Days Ago
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3 Advocates
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2 Verified Clients
Nutshell
Noibu helps ecommerce sites avoid revenue loss by detecting and resolving site errors quickly. It continuously monitors for browser crashes, JavaScript issues, API failures, and checkout disruptions in real time. Advanced tools let teams prioritize and fix critical problems, improving the customer experience.
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Noibu's Website Claims...
A summary of the claims made on Noibu's website as noticed by our bot, Vinny.
Detects all eCommerce errors
Noibu claims that it can detect 100% of all eCommerce errors on your site, even those that customers don't report, preventing revenue loss.
Prioritizes meaningful bugs
Noibu claims that it can help prioritize critical errors that negatively impact customers and conversions by surfacing meaningful bugs.
Enhances technical data
Noibu claims that it can help developers resolve errors faster by providing detailed web session information for each error.
Case Studies
Boosted Solo Stove revenue by 15%.
15%
Revenue Increase
3,100
Increased Orders
Situation
Troubled by unresolved site errors
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Manual error detection consumed time and resources.
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Customer experience was hampered by unresolved site errors.
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Revenue loss due to unreported and unresolved issues.
Before partnering with Noibu, Solo Stove faced significant challenges in managing eCommerce operations effectively. Their internal team, led by Joe Bagazinski, Website Product Owner, was overwhelmed with support tickets and customer complaints about site errors, particularly during the checkout process. These issues required time-consuming efforts to manually reproduce and diagnose, often without enough information to resolve them efficiently. As a result, customers were frustrated, and potential revenue was lost due to unresolved errors that also went unreported by most users. The lack of an automatic detection system further complicated their workflow, affecting the user experience and overall eCommerce revenue.
Task
Needed error monitoring solution
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Needed automated error detection and prioritization.
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Required insights into high-impact revenue errors.
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Sought a tool for efficient technical resolutions.
Solo Stove's main task was to find an eCommerce solution that could automatically detect all errors occurring on their website and differentiate those with a significant revenue impact. The priority was to streamline the identification process, allowing Joe Bagazinski and his team to focus on resolving high-impact issues first. Evaluating various monitoring solutions, Solo Stove sought a platform that could offer intelligent prioritization of errors and provide their development team with necessary technical details and recommended fixes to swiftly address the most critical problems. Ultimately, Solo Stove needed a tool that aligned with their customer-focused ethos, ensuring smooth user experiences and preventing revenue leaks.
Action
Adopted Noibu for streamlined detection
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Automated detection and prioritization of site errors.
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Provided technical details for swift error resolution.
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Aligned with company's customer experience ethos.
Solo Stove's decision to partner with Noibu marked a transformative action in their eCommerce operations. By utilizing Noibu's capabilities, Solo Stove was equipped with automatic error detection and sophisticated prioritization based on predicted revenue impacts. Noibu's platform allowed the team to bypass reliance on customer complaints, directly identifying errors and understanding their implications for user experience and financial performance. With Noibu providing critical technical data and AI-generated fixes, Solo Stove’s development team could tackle errors with precision. Noibu’s impact extended beyond functionality; it aligned with Solo Stove’s mission of ensuring exceptional customer experiences, thereby enhancing customer satisfaction and operational efficiency.
Result
Increased revenue and order volume
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Resolved four critical errors, gaining 3,100 orders.
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Achieved a 15% rise in annual revenue.
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Reduced sales dip post-holiday season.
The implementation of Noibu's solutions had a profound positive impact on Solo Stove's eCommerce performance. Within the first three months, Solo Stove identified and resolved four critical revenue-impacting errors, translating into an additional 3,100 orders. Moreover, Solo Stove broke the typical post-holiday sales lull, witnessing a 15% increase in annual eCommerce revenue and an improved average order value. These outcomes exemplify the pivotal role of robust eCommerce monitoring tools like Noibu in not only minimizing technical obstacles but also driving substantial growth in sales and revenues. This success story underlines the strategic advantage of using Noibu for enhancing business metrics and user experience.
Keywords
ECOMMERCE REVENUE BOOST
AUTOMATED ERROR DETECTION
ERROR PRIORITIZATION
CUSTOMER EXPERIENCE
REVENUE IMPACT
Ecommerce Friction Resolutions Q & A
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