Outvio
"Streamline eCommerce operations through automation and integration."
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Updated 3 Days Ago
👨👩👧👦
3 Advocates
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2 Verified Clients
Nutshell
Outvio simplifies eCommerce by automating fulfillment, integrating shipping, and enhancing customer support tools. It reduces reliance on multiple platforms by consolidating all necessary functions into one place, saving time and reducing errors. Its plug-and-play integration with major marketplaces and couriers makes it versatile and straightforward to implement.
In Detail
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Case Studies
Outvio streamlines eCommerce for efficiency and customer satisfaction.
67%
Less Support Costs
300%
Faster Shipping
Situation
Client expediting order processing
→
Client faced delays in order processing.
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Delivery errors impacted customer retention.
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Needed a partner to enhance efficiency.
A prominent client in the eCommerce sector was encountering challenges in speeding up their shipping and fulfillment processes, which directly impacted their capacity to serve a growing customer base efficiently. The client operated in a competitive marketplace where delivery speed and accuracy were pivotal to retaining customer loyalty and driving repeat business. They sought a reliable partner to provide a comprehensive solution that could streamline operations, minimize errors, and increase overall efficiency.
Task
Automating fulfillment and integration
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Needed to decrease fulfillment times.
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Automate to reduce manual errors.
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Integrate with existing systems securely.
The task at hand was to reduce order processing times while maintaining accuracy and compliance with customer expectations. The solution required seamlessly integrating with existing systems and infrastructure to harness the full potential of eCommerce platforms. Moreover, it involved automating fulfillment to reduce manual errors and providing personalized customer experiences through branded notifications and efficient returns management.
Action
Implemented Outvio for seamless solutions
→
Outvio implemented robust order management.
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Enhancements in shipping and tracking tasks.
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Improved customer service via Outvio Desk.
Outvio stepped in to transform the client's operations by implementing a single platform that offered everything from post-checkout experience enhancements to efficient fulfillment solutions. The platform automated shipping processes, integrated with major couriers, and optimized logistics management. Customer service was also enhanced through Outvio Desk, providing a unified solution for all inquiries. Personalized delivery notices were introduced to keep customers informed and engaged, while automated returns and exchanges were set up to streamline the process.
Result
Increased efficiency and customer loyalty
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Shipping speeds increased by 300%.
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Support costs decreased by 67%.
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Enhanced customer satisfaction and loyalty.
As a result of Outvio's integration, the client achieved a notable 300% increase in shipping speed with zero errors reported, drastically improving customer satisfaction and loyalty. The comprehensive solution also delivered a reduction in support costs by 67%, allowing capital to be redirected towards growth initiatives. The personalized tracking and branded notifications led to stronger customer engagement, while self-service return options empowered customers, resulting in a seamless post-purchase experience.
Keywords
ECOMMERCE OPERATIONS
AUTOMATED FULFILLMENT
CUSTOMER LOYALTY
INTEGRATED SYSTEMS
POST-CHECKOUT ENHANCEMENT
10 Operational Details
Who are your typical customers?
Medium businesses
Large businesses
Enterprises
What verticals do your typical customers belong to?
Retail & E-commerce
How do you collect and monitor consumers and their data?
I can’t answer
Is your platform CCPA and GDPR compliant?
Yes
What is your standard 'time-til-live' for clients?
Days
What does a client need to install to start using your service?
Manual API Integration
How do you provide customer service?
Email support
Live chat
Dedicated account manager
How do brands measure the success of a campaign using your platform?
Operational Efficiency
Customer Satisfaction
Revenue Growth
What integrations do you offer?
E-Commerce Platforms
Consumer Messaging
Custom APIs & Webhooks
What is your pricing model?
Subscription-based
Post Purchase Engagement Q & A
Answers provided by Outvio
staff
and
vetted by Blurbs.
Hey Outvio...
What post-purchase touchpoints do you support?
"Printing shipping labels, order tracking, delivery notifications (email, SMS, WhatsApp), returns, exchanges, customer support"
Hey Outvio...
How do you integrate with eCommerce and fulfillment stack?
"Shopify, Magento, WooCommerce, BigCommerce, Squarespace, Amazon, eBay, Aliexpress, 3PLs, WMS."
Hey Outvio...
Can you provide branded, customized tracking pages?
"Yes"
Hey Outvio...
Do you support AI-driven delivery date calculations and notifications?
"Yes"
Hey Outvio...
How do you enable post-purchase marketing and retention strategies?
"upsells, cross-sells, product recommendations."
Hey Outvio...
What analytics do you offer on delivery performance and behavior?
"Courier performance
Courier Incident rates and type
Delivery notifications performance
Return and exchanges analytics"
Courier Incident rates and type
Delivery notifications performance
Return and exchanges analytics"
Hey Outvio...
Do you provide automated returns and exchanges workflow?
"Yes"
Hey Outvio...
How do you handle multi-carrier tracking and international shipments?
"We handle it."
Hey Outvio...
How do you handle customer support automation for post-purchase?
"All-in-one customer support platform with AI agent"
Hey Outvio...
Do you integrate with loyalty and referral programs?
"Not at the moment"
