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saywhatt.com

saywhatt

"AI-powered e-commerce sales agent for brands."

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Nutshell

Saywhatt provides a tailored AI sales agent to e-commerce businesses. It mimics an experienced salesperson, engaging customers in real-time, personalized conversations. Saywhatt enhances online and offline shopping experiences with smart recommendations and expert guidance. The platform focuses on upselling and cross-selling to increase order values.

In Detail
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saywhatt's Website Claims...
A summary of the claims made on saywhatt's website as noticed by our bot, Vinny.
Tailored brand-specific AI
saywhatt claims that their AI sales system is uniquely customized for each brand, replicating in-store methods and team expertise to ensure brand-specific interactions.
Human-like AI Conversations
saywhatt claims that their AI provides open, flowing conversations that reflect each brand's unique voice, making interactions more personal and effective.
Effortless Customer Integration
saywhatt claims that their system integrates easily with no need for client IT support, making the transition smooth and without risk.
10 Operational Details
Who are your typical customers?
Small businesses
Medium businesses
Large businesses
What verticals do your typical customers belong to?
Retail & E-commerce
Consumer Goods
Professional Services
How do you collect and monitor consumers and their data?
Location
API
Is your platform CCPA and GDPR compliant?
Yes
What is your standard 'time-til-live' for clients?
Weeks
What does a client need to install to start using your service?
Install technology
How do you provide customer service?
Dedicated account manager
Email support
Phone support
How do brands measure the success of a campaign using your platform?
Performance
Customer Engagement
Revenue Growth
What integrations do you offer?
E-Commerce Platforms
Consumer Messaging
Custom APIs & Webhooks
What is your pricing model?
Subscription-based
Tiered pricing
Free trial or freemium model
Chatbots & Live Chat Q & A
Answers provided by saywhatt staff and vetted by Blurbs.
Hey saywhatt...
Does your platform support AI chatbots and live human chat?
"We support both AI chatbots and handoffs to live agents."
Hey saywhatt...
How does your AI chatbot handle complex queries and escalations?
"saywhatt sales system handles complex queries very well and in very high completion rates. The system is able to engage in very complex, personal conversations, creating very human-like, high-level conversation. Yes, we escalate conversations to live agents."
Hey saywhatt...
What messaging channels do you support (website, SMS, WhatsApp)?
"Website chat, WhatsApp, Facebook Messenger, Instagram, email, voice (coming soon), we are an official Gorgias partner and have a full Zendesk integration- auto handling tickets on all Zendesk channels."
Hey saywhatt...
How does your chatbot handle personalization using customer data?
"The system recognizes shoppers' past purchases, if logged in. The information is used to understand preferences and to recommend new products. It is also used for post purchase queries about purchased items or for order tracking."
Hey saywhatt...
Can your chatbot support automated product recommendations?
"Yes! The system is built to provide professional consultation to shoppers buying complex products requiring human assistance- with the highest level of expert advice, the most human-like conversations and the highest sales contribution. 20% ATC rate, 25% CVR."
Hey saywhatt...
How do you integrate with existing tech stack (Shopify, Salesforce)?
"Saywhatt is built for all online and offline sales and CS. We integrate with Shopify, Gorgias, Zendesk (auto handling tickets on all channels), Messenger, WhatsApp, and are available for shoppers in brick and mortar stores."
Hey saywhatt...
Do you offer AI-driven sentiment analysis and intent detection?
"Yes. These are used to within the conversation with shoppers to optimize sales and customer satisfaction. We also analyze customer sentiment in the BI reports our customers receive twice a month."
Hey saywhatt...
How do you measure chatbot performance (CSAT, conversion rates)?
"Engagement rate, add to cart rate, CVR, AOV, basket size. Recommended products value and overall engaged users order value, CS ticket reduction and Customer ROI - our AVG customer ROI is 20X."
Hey saywhatt...
Do you support AI training and custom chatbot workflows?
"Yes! Our system is highly customized. We train the system per customer using unique brand data and in-store playbook. The system is fine-tuned and adjusted over time by a dedicated account manager for optimized sales."
Hey saywhatt...
Do you offer proactive chat triggers based on user behavior?
"Yes. We engage according to user behavior, navigation and product choice. We customize engagement per brand and A/B test engagement for optimized performance."
saywhatt
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