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sendbird.com

Sendbird

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"Delivers AI-based customer support on any channel."

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Nutshell

Sendbird provides AI agents that offer 24/7 customer support across all digital channels. These agents handle routine inquiries, learn and adapt over time, and escalate complex issues to human agents. This approach improves response times, increases resolution rates, and integrates smoothly with existing customer support software.

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Sendbird's Website Claims...
A summary of the claims made on Sendbird's website as noticed by our bot, Vinny.
Omnichannel Customer Engagement
Sendbird claims that their AI agents provide seamless, omnichannel support across mobile, web, social media, SMS, or email, 24/7.
High Customer Satisfaction
Sendbird claims a 96% CSAT achievement in telecommunication, attributing success to their feature-rich chat service.
Cost Savings
Sendbird claims that their solutions lead to a 43% estimated cost savings for companies, thanks to efficient AI integration.
Customer Service & Experience Q & A
Sendbird hasn't answered their category questions yet.
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