"Optimizes shipping for ecommerce cart checkout."
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Updated 3 Days Ago
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3 Advocates
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2 Verified Clients
Nutshell
ShipperHQ optimizes ecommerce shipping by integrating business logic into checkout, showing the most compelling delivery options. It helps reduce cart abandonment and improves customer satisfaction by displaying accurate delivery dates and personalized shipping options in real-time, making your checkout process competitive and efficient.
In Detail
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ShipperHQ's Website Claims...
A summary of the claims made on ShipperHQ's website as noticed by our bot, Vinny.
increased checkout conversions
ShipperHQ claims that its platform increases conversions up to 50% by providing customized rates, pickup and delivery options, and transparent delivery times.
custom logistics integrations
ShipperHQ claims that it offers custom integrations to unify logistics from checkout to fulfillment, enhancing operational efficiency and customer experience.
enhanced checkout experience
ShipperHQ claims that its enhanced checkout experience provides Amazon-like functionality, significantly reducing cart abandonment and improving user satisfaction.
Case Studies
Facilitated efficient, customer-friendly shipping via ShipperHQ integration.
50%
US orders processed online
Significant
time savings and operational efficiency
Situation
Legacy Systems Hamper Shipping Efficiency
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Legacy eCommerce system required heavy manual effort.
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Inaccurate shipping rates were a common issue.
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Unable to provide modern checkout experience.
Yakima Chief Hops (YCH), the largest supplier of hops in North America, faced challenges with its legacy homegrown eCommerce system. Despite its reputation as a trusted partner for brewers globally, the company's system required heavy manual effort. Inefficiencies plagued their logistics processes with inaccurate shipping rates and cumbersome manual workflows. The existing setup couldn't scale to meet the growing demand and fell short of providing the 'Amazon-style' checkout experience that modern consumers expect. To stay competitive and enhance their service quality, YCH needed to modernize its systems and bring more operations online.
Task
Enhance Efficiency with Real-time Rates
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Introduce real-time, accurate shipping rates.
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Reduce need for manual processes.
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Optimize multi-origin shipping operations.
YCH sought to improve its shipping efficiencies to save both time and money while enhancing customer satisfaction. The task was to replace static, outdated flat-rate shipping matrices with accurate, real-time shipping rates. The company aimed to automate its processes, provide complete visibility for customers, and optimize multi-origin shipping to reduce intersite transfers. Streamlining workflows through automation was another goal to alleviate the burden on customer service and logistics teams. These improvements were crucial to offering their consumers a seamless, transparent, and efficient online purchasing experience.
Action
ShipperHQ Integrates for Streamlined Operations
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Integrated ShipperHQ with Adobe Commerce.
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Implemented Multi-Origin and Split Shipping.
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Used API for custom quoting tool.
YCH integrated ShipperHQ into its Adobe Commerce platform, adopting several features to address the identified challenges. Multi-Origin Shipping provided real-time options focusing on specific inventory locations, reducing costly intersite transfers. The Enhanced Checkout allowed for split shipping, giving customers discretion over their order's shipping preferences. Live LTL and Parcel Rates replaced static rate matrices, providing dynamic real-time quotes that adapted to transportation and order variables. The use of ShipperHQ's API enabled the creation of a custom quoting tool, aiding customer service representatives by offering live shipping rates for manual orders. This automation reduced manual calculations and saved valuable time, elevating customer service interactions.
Result
Increased Online Order Processing
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Over 50% of US orders now processed online.
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Minimized costly transfers with shipping capabilities.
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Enhanced customer empowerment and satisfaction.
The implementation of ShipperHQ resulted in significant improvements at YCH. Over 50% of US orders are now processed online, aided by live, accurate shipping rates for complex orders. Shipping operations saw drastic enhancements; multi-origin and split shipping capabilities minimized costly transfers, saving time and money. Real-time rates eliminated customer frustrations associated with inaccurate flat rates, ensuring predictable pricing. Increased operational efficiency allowed YCH's teams to focus on strategic initiatives, improving customer relationship building and satisfaction. Enhanced visibility into order details empowered customers, fostering stronger relationships and satisfaction levels. ShipperHQ became an essential component, facilitating a transparent and automated click-to-ship experience.
Keywords
ECOMMERCE SHIPPING OPTIMIZATION
REAL-TIME SHIPPING RATES
MULTI-ORIGIN SHIPPING
ENHANCED CHECKOUT EXPERIENCE
AUTOMATED SHIPPING PROCESSES
Fulfillment, Returns, & 3PL Q & A
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