"Streamlines carrier management and delivery tracking."
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Updated 3 Days Ago
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3 Advocates
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2 Verified Clients
Nutshell
Sorted provides control over carrier management and improves delivery choices. It centralizes tracking data and enhances customer communication. Retailers use Sorted to minimize delivery issues and improve customer loyalty by managing shipping processes efficiently.
In Detail
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Sorted's Website Claims...
A summary of the claims made on Sorted's website as noticed by our bot, Vinny.
optimizes parcel allocation
Sorted claims that its Delivery Experience Platform optimizes parcel allocation, providing better delivery choices and reducing broken promises.
centralizes shipment tracking
Sorted claims that its tracking solution consolidates all shipment data, offering proactive updates and branded customer communications.
API-first integration simplicity
Sorted claims that its API-first philosophy ensures simple integration with top-performing carriers, enhancing the delivery experience.
Case Studies
Sorted improved Graham & Brown's delivery, boosting growth success.
45%
Improved delivery efficiency
1000+
Carrier services integrated
Situation
Limited Delivery Options Hindered Growth
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Single carrier limit frustrated customers
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Manual processes strained resources
→
Growth hindered by delivery inflexibility
Graham & Brown, a well-established ecommerce brand renowned for its British-made design-led wallpapers and home decor, faced significant challenges with their delivery management system. The company was hindered by a single carrier delivery offering, limiting customer choice and causing frustration. As customer demand grew with business expansion, the outdated manual processes could not keep pace. IT resources were limited, making the onboarding of new carriers resource-intensive and cumbersome. This bottleneck in their logistics operation created an inflexible blocker to growth, prompting Graham & Brown to look for a dynamic solution to enhance customer delivery experience.
Task
Seek Flexible Delivery Solutions
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Improve operational delivery efficiency
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Research multi-carrier integration solutions
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Endorsements led to choosing Sorted
Faced with these challenges, Graham & Brown needed to modernize their delivery systems to enhance flexibility and meet growing customer expectations. The company sought a comprehensive delivery management solution that could seamlessly integrate multiple carriers without straining IT resources. It was essential for this solution to not only improve operational efficiency but also provide a superior delivery experience for customers, thus supporting the brand’s growth and expansion into new markets. Endorsed by their main carrier, Graham & Brown explored Sorted's offerings, aiming for a partnership that delivered as much attention and bespoke support as they provided to larger enterprises.
Action
Implemented Sorted's Ship Platform
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Integrated Sorted's dynamic carrier management
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1000+ services enhanced flexibility
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Streamlined processes improved efficiency
As a result of their search, Graham & Brown partnered with Sorted to implement their Ship platform, part of the Sorted Delivery Experience Platform. This new system streamlined the checkout process by connecting web and warehouse operations seamlessly, enabling dynamic carrier management. With over 1000+ services available in its carrier cloud, Ship allowed Graham & Brown to enable and disable carriers without dedicated IT resource, automating many previously manual processes. Sorted provided dedicated support and open communication during the project implementation, ensuring any challenges were addressed swiftly and transparently.
Result
Enhanced Delivery and Expanded Growth
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Expanded carrier choices improved customer service
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Reduced operational time for manual tasks
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Opened pathways for European expansion
The implementation of Sorted's Ship platform resulted in significant positive outcomes for Graham & Brown. They achieved a more efficient logistics operation, reducing the time-intensive manual tasks and enabling employees to focus on core business activities. Customers experienced a marked improvement in delivery options and service, as evidenced by the reduction in delivery complaints and increasing positive feedback. This enhanced customer experience aligned with Graham & Brown's strategic growth plans, facilitating more significant expansion into Europe. Overall, the transformation not only improved operational efficiencies but also positioned the company for continued growth and market expansion.
Keywords
GRAHAM & BROWN
SORTED
DELIVERY MANAGEMENT
MULTI-CARRIER INTEGRATION
ECOMMERCE LOGISTICS
CUSTOMER EXPERIENCE
BUSINESS GROWTH
SHIPMENT TRACKING
CARRIER MANAGEMENT
DYNAMIC CHECKOUT
Fulfillment, Returns, & 3PL Q & A
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