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threecolts.com

Threecolts

"Streamlining ecommerce operations for better profitability"

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Nutshell

Threecolts simplifies complex ecommerce tasks with tools that optimize pricing, manage inventory, and streamline multichannel sales. Their offerings help retailers quickly identify profitable products and automate tedious processes, allowing sellers to cut costs and focus on growth. Especially useful for businesses aiming to scale efficiently without the usual headaches.

In Detail
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Threecolts's Website Claims...
A summary of the claims made on Threecolts's website as noticed by our bot, Vinny.
Superior Profit Recovery Automation
Threecolts claims that their DimeTyd platform excels at recovering profits for Amazon and Walmart sellers more efficiently than competitors.
Comprehensive Multi-Channel Support
Threecolts claims that ChannelReply offers unparalleled customer message consolidation, enhancing service across major platforms like Amazon and eBay.
Advanced Arbitrage Tools
Threecolts claims that Tactical Arbitrage provides life-changing income opportunities through cutting-edge online arbitrage tools.
Case Studies
Onsite Support cut returns and reviews substantially.
The most accurate case study for Threecolts
20%
Decrease in negative reviews
40%
Reduction in returns/refunds
Situation
High Returns and Refunds Issue
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Brand experienced high return rates.
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Amazon's system lacked effective solutions.
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Negative reviews affected brand reputation.
A leading beauty/cosmetics brand faced a costly challenge with a significant number of returns and refunds for their flagship electric product on Amazon. The root of this problem was their struggle with the inherent limitations of Amazon's existing customer service system, which often defaulted to automatic refunds or returns due to ineffective immediate solutions. The brand needed a solution to reduce these returns and the resultant negative reviews impacting their reputation and profitability on the platform.
Task
Implement Effective Support System
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Integrate a better support system.
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Collaborate with partners for transition.
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Reduce automatic refunds with real-time support.
The primary task was to integrate a system that could effectively handle customer service interactions to decrease the number of returns and associated negative reviews. This entailed collaborating with partners like VENDO to implement Amazon’s Product Lifecycle Support program, transitioning to a customer-centric approach that could offer real-time problem resolutions and elevate customer satisfaction. The solution needed to streamline assistance directly through the Amazon platform, reducing automatic refunds by providing on-demand support.
Action
Customized Onsite Support Solution
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Deployed 'Get Product Support' button.
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Implemented effective live chat support.
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Developed key response protocols and FAQs.
Threecolts deployed Onsite Support as a pivotal element of the Amazon Product Lifecycle Support program. This involved adding a 'Get Product Support' button on the customer’s Amazon order page, redirecting them to an off-Amazon landing page with live chat and ticket system capabilities for real-time problem solving. The implementation also included developing a comprehensive set of best practices, FAQs, and a vigorous customer service management protocol with a defined schedule. These measures ensured consistent and dependable customer service, effectively addressing customer concerns while tracking key performance metrics.
Result
Significant Reduction in Returns
→
40% reduction in returns/refunds.
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20% decrease in negative reviews.
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Enhanced customer satisfaction and brand reputation.
Over a span of four months, the strategic implementation of Onsite Support resulted in a remarkable decrease in the volume of returns and refunds by 40%, lowering them from 10% to 6% of all orders. Concurrently, the brand witnessed a 20% decline in negative reviews, greatly enhancing customer satisfaction and brand reputation on Amazon. These improvements underscore the effectiveness of the integrated customer service solution in fostering a more positive user experience and operational efficiency for the beauty/cosmetics brand.
Keywords
AMAZON RETURNS REDUCTION
ECOMMERCE CUSTOMER SERVICE
REDUCE NEGATIVE REVIEWS
10 Operational Details
Who are your typical customers?
Small businesses
Medium businesses
Large businesses
What verticals do your typical customers belong to?
Retail & E-commerce
How do you collect and monitor consumers and their data?
API
Is your platform CCPA and GDPR compliant?
Yes
What is your standard 'time-til-live' for clients?
Weeks
What does a client need to install to start using your service?
Provide data
How do you provide customer service?
Dedicated account manager
Email support
Live chat
How do brands measure the success of a campaign using your platform?
Operational Efficiency
Customer Satisfaction
Revenue Growth
What integrations do you offer?
E-Commerce Platforms
Custom APIs & Webhooks
Consumer Messaging
What is your pricing model?
Subscription-based
Marketplace Management Platforms Q & A
Answers provided by Threecolts staff and vetted by Blurbs.
Hey Threecolts...
What marketplaces do you support? How often add new platforms?
"most major national marketplaces (amazon, walmart, ebay, best buy, etsy, wayfair + 25 others). Integrations added monthly."
Hey Threecolts...
How do you handle campaign automation and bidding/budget control?
"N/A"
Hey Threecolts...
What analytics/reporting are available? Can we customize for KPIs?
"Full custom reporting capability."
Hey Threecolts...
How do you handle keyword targeting across different marketplaces?
"N/A"
Hey Threecolts...
How do you integrate with existing marketing stack (CRM, analytics)?
"we act as the bridge between all marketplcaes, sales channels, wms and crm."
Hey Threecolts...
How do you prevent overspending on out-of-stock products?
"real time reporting data"
Hey Threecolts...
How do you collect and monitor consumers and their data?
"api"
Hey Threecolts...
How do brands measure campaign success using your platform?
"sales growth, operational efficiency"
Hey Threecolts...
What tools manage/optimize creative assets across ad formats?
"n/a"
Hey Threecolts...
What support/onboarding do you offer? Training frequency?
"60 day free time for onboarding and live support is included."
Threecolts
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