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Comparison Endear vs. Freshworks Clientelling and CRM Vendor Comparison

Endear and Freshworks are Clientelling and CRM vendors.

endearhq.com
Endear Enhance retail relationships with CRM and clienteling. They have no reported specialities.

freshworks.com
Freshworks AI-powered customer and IT service management solutions They have no reported specialities.

Endear or Freshworks?
Explore Blurb’s unbiased comparison, created for our community and packed with details that matter for your buying decisions.

Endear

"Enhance retail relationships with CRM and clienteling."
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This company offers solutions to boost retail sales through personalized customer engagement both online and in-store. Their platform allows retailers to create targeted marketing campaigns, automate communications, and analyze performance data. By using the platform, businesses can drive customer loyalty, increase order value, and enhance frequency of purchases. Integrations with existing systems are also available to streamline retail operations.
10 Operational Details
Who are your typical customers?
Medium businesses
Large businesses
Enterprises
What verticals do your typical customers belong to?
Retail & E-commerce
Healthcare & Life Sciences
How do you collect and monitor consumers and their data?
Third Party Data
Is your platform CCPA and GDPR compliant?
Yes
What is your standard 'time-til-live' for clients?
Days
What does a client need to install to start using your service?
Provide data
How do you provide customer service?
Dedicated account manager
Live chat
Email support
How do brands measure the success of a campaign using your platform?
Performance
Customer Engagement
Revenue Growth
What integrations do you offer?
E-Commerce Platforms
Consumer Messaging
Custom APIs & Webhooks
What is your pricing model?
Subscription-based

Key Features & Benefits

Boosts customer engagement dramatically
Endear claims that Psycho Bunny attributed over $160,000 in sales in one month to clienteling using their platform.
Increases repeat purchase rates
Endear claims that customers contacted by their users buy more than twice as often as they have historically.
Elevates average order value significantly
Endear claims that M.M.LaFleur sees a 30% message reply rate using their platform, boosting customer interaction.

Freshworks

"AI-powered customer and IT service management solutions"
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Freshworks provides straightforward AI-driven tools to manage customer and IT services efficiently. These tools cut through typical service delivery complexities, freeing up marketers to focus on strategic initiatives rather than operational headaches. It’s about simplifying tasks, improving responsiveness, and maximizing resources with automation.

Key Features & Benefits

Effortless customer support
Freshworks claims that Freshdesk provides effortless service and support, delighting both customers and agents.
Intuitive, integrated IT management
Freshworks claims that Freshservice offers modern and intuitive IT service management for seamless operations.
AI-powered productivity boost
Freshworks claims that Freddy AI enhances productivity by offering always-on, conversational service solutions.
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