Blurbs Logo
endearhq.com

Endear

"Enhance retail relationships with CRM and clienteling."

Submit Anonymous RFI
Case study hero image
Nutshell

This company offers solutions to boost retail sales through personalized customer engagement both online and in-store. Their platform allows retailers to create targeted marketing campaigns, automate communications, and analyze performance data. By using the platform, businesses can drive customer loyalty, increase order value, and enhance frequency of purchases. Integrations with existing systems are also available to streamline retail operations.

In Detail
✌️ Protect your inbox from AI SDRs.
Verified Fast Response
Why contact Vendors anonymously?
Blurbs protects your identity as you ask about all the important questions — pricing, contract terms, service levels, implementation, integrations, or compliance—without having to enter a sales funnel.
Endear's Website Claims...
A summary of the claims made on Endear's website as noticed by our bot, Vinny.
Boosts customer engagement dramatically
Endear claims that Psycho Bunny attributed over $160,000 in sales in one month to clienteling using their platform.
Increases repeat purchase rates
Endear claims that customers contacted by their users buy more than twice as often as they have historically.
Elevates average order value significantly
Endear claims that M.M.LaFleur sees a 30% message reply rate using their platform, boosting customer interaction.
Case Studies
Endear enhances IPPOLITA's clienteling through seamless CRM integration.
The most accurate case study for Endear
20%
Avg. SMS Reply Rate
$392k
Attributable Revenue
Situation
Integrate Clienteling with CRM Efficiently
→
Multiple systems were cumbersome and disjointed.
→
Fragmented customer profiles hindered engagement.
→
Sought efficient integration solution at NRF.
IPPOLITA, a renowned jewelry brand, faced challenges with their outdated CRM system which fragmented customer data across multiple profiles, affecting their client communication and sales efficiency. They desired a solution to seamlessly integrate clienteling and CRM functions for a consolidated view of customer interactions and history. This integration was crucial for optimizing customer engagement and fulfilling IPPOLITA's brand promise of personalized service and high-quality jewelry craftsmanship.
Task
Enhance Customer Interaction System
→
Consolidate fragmented customer interaction data.
→
Implement seamless multi-channel communication.
→
Improve client profiles for personalized services.
IPPOLITA needed to overhaul their current customer interaction systems by consolidating clienteling tools within one CRM system. The goal was to facilitate seamless communication strategies through multiple channels such as email and SMS, ensuring each customer interaction was informed by comprehensive client profiles. This task aimed to drastically reduce administrative overhead while enhancing the brand's customer-centric approach across all retail operations.
Action
Implemented Endear Platform
→
Integrated Endear with IPPOLITA systems seamlessly.
→
Unified customer data for holistic views.
→
Centralized communications streamlined responses.
IPPOLITA integrated Endear into their systems after connecting at the NRF Conference. The decision was based on Endear's ability to connect seamlessly with their existing, non-cloud-based CRM system. This connection ensured the consolidation of all customer interactions, including purchase history and service tickets, into one accessible format. Endear’s platform allowed IPPOLITA to centralize communications effectively, enhancing their ability to respond promptly and personally to customer needs.
Result
Boosted Sales and Engagement
→
Achieved 20% average SMS reply rate.
→
Generated $392k attributable revenue.
→
Enhanced customer engagement and sales targeting.
By implementing Endear, IPPOLITA achieved a significant improvement in their clienteling effectiveness. The streamlined integration allowed for a 20% average SMS reply rate and generated $392k in attributable revenue within 2024. The sales team could efficiently layer and target sales strategies, thus improving customer satisfaction and loyalty. As a result, the brand's overall operational efficiency improved, solidifying IPPOLITA's reputation for exceptional personalized service.
Keywords
IPPOLITA
ENDEAR
CLIENTELING
CRM INTEGRATION
JEWELRY BRAND
CUSTOMER ENGAGEMENT
SALES STRATEGY
PERSONALIZED SERVICE
RETAIL
CUSTOMER PROFILES
10 Operational Details
Who are your typical customers?
Medium businesses
Large businesses
Enterprises
What verticals do your typical customers belong to?
Retail & E-commerce
Healthcare & Life Sciences
How do you collect and monitor consumers and their data?
Third Party Data
Is your platform CCPA and GDPR compliant?
Yes
What is your standard 'time-til-live' for clients?
Days
What does a client need to install to start using your service?
Provide data
How do you provide customer service?
Dedicated account manager
Live chat
Email support
How do brands measure the success of a campaign using your platform?
Performance
Customer Engagement
Revenue Growth
What integrations do you offer?
E-Commerce Platforms
Consumer Messaging
Custom APIs & Webhooks
What is your pricing model?
Subscription-based
Clientelling and CRM Q & A
Answers provided by Endear staff and vetted by Blurbs.
Hey Endear...
Does your platform specialize in retail/eCommerce clienteling?
"Endear is specifically designed for omnichannel clienteling. We've built our platform to focus on the unique needs of modern retail brands, combining in-store and online shopping experiences."
Hey Endear...
How do you integrate with existing tech stack (Shopify, Salesforce)?
"We have POS integrations with Shopify, Teamwork, NewStore, KWI, Lightspeed, Heartland and Square. Marketing integrations with Klaviyo, Attentive and Emarsys. Support chat integrations with Gorgias, Zendesk and Gladly."
Hey Endear...
What customer data and insights can your platform collect?
"We pull in all the data that is collected via POS and eComm such as purchase history, total LTV, returns, support tickets, appointments booked and more."
Hey Endear...
Does your CRM support AI-driven personalization and predictive analytics?
"Yes, we have the ability to use AI when crafting message."
Hey Endear...
What communication channels does your platform support for clienteling?
"SMS, email, Whatsapp and Live Chat"
Hey Endear...
How do you support segmentation and audience targeting?
"Users have the ability to segment lists for outreach using over 65 filters available in Endear."
Hey Endear...
Does your platform offer automation for follow-ups and engagement?
"Yes, we have a Campaigns feature that allows users to schedule recurring or one time SMS and email campaigns."
Hey Endear...
Can you track in-store and online interactions for omnichannel view?
"Yes, we have the ability to track sales, messages sent, open rate and more!"
Hey Endear...
Can we track customer engagement across multiple touchpoints?
"Yes"
Hey Endear...
Does your CRM include loyalty program management or integrations?
"Our CRM does not have a dedicated loyalty tracking feature but we have integrations available."
Endear
Website
Back to Top