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Comparison Zoho vs. Kustomer Clientelling and CRM Vendor Comparison

Zoho and Kustomer are Clientelling and CRM vendors.

zoho.com
Zoho Comprehensive cloud software suite for businesses. They have no reported specialities.

kustomer.com
Kustomer AI-driven customer service for seamless support They have no reported specialities.

Zoho or Kustomer?
Explore Blurb’s unbiased comparison, created for our community and packed with details that matter for your buying decisions.

Zoho

"Comprehensive cloud software suite for businesses."
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Zoho offers a suite of integrated cloud applications to streamline business operations. It provides tools that support customer management, accounting, HR, and helpdesk functions. The software connects various departments, reducing data silos. It's tailored to enhance efficiency and improve data accessibility across different business processes.

Key Features & Benefits

Privacy-first commitment
Zoho claims that they do not sell your data, ensuring customer privacy with a no ads-based revenue model.
End-to-end product ecosystem
Zoho claims that their all-in-one suite improves business efficiency by reducing silos across services.
Sustained customer focus
Zoho claims that their customer satisfaction and trust have established a strong market position.

Kustomer

"AI-driven customer service for seamless support"
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Kustomer helps marketers by automating customer interactions using AI, reducing support workload, and enhancing efficiency. Their platform unites CRM and ticketing with AI to deliver consistent customer experiences across all channels. Marketers get real-time insights to refine strategies and build stronger customer relationships.

Key Features & Benefits

Reduces support queries by 45%
Kustomer claims that their AI Agents for Customers reduce support queries by 45% with instant, human-like support.
Improves agent efficiency by 65%
Kustomer claims that their AI Agents for Reps boost agent efficiency by 65%, enabling smoother customer inquiry handling.
Supports proactive, seamless service
Kustomer claims that their platform anticipates needs and resolves issues proactively for seamless, personalized experiences.
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