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Comparison Gorgias vs. Kustomer Customer Service & Experience Vendor Comparison

Gorgias and Kustomer are Clientelling and CRM vendors.

gorgias.com
Gorgias Automated support and sales for ecommerce businesses. They focus on AI Powered Customer Support.

kustomer.com
Kustomer AI-driven customer service for seamless support They have no reported specialities.

Gorgias or Kustomer?
Explore Blurb’s unbiased comparison, created for our community and packed with details that matter for your buying decisions.

gorgias.com
Full Blurb

Gorgias

"Automated support and sales for ecommerce businesses."
Focused on AI Powered Customer Support .
Gorgias simplifies ecommerce support by automating customer interactions. It combines AI with human agents to handle up to 60% of inquiries, giving support teams space to focus on complex issues. Integrated with major platforms, it centralizes communications, boosting sales and efficiency across emails, chats, and social media.
kustomer.com
Full Blurb

Kustomer

"AI-driven customer service for seamless support"
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Kustomer helps marketers by automating customer interactions using AI, reducing support workload, and enhancing efficiency. Their platform unites CRM and ticketing with AI to deliver consistent customer experiences across all channels. Marketers get real-time insights to refine strategies and build stronger customer relationships.

Key Features & Benefits

Reduces support queries by 45%
Kustomer claims that their AI Agents for Customers reduce support queries by 45% with instant, human-like support.
Improves agent efficiency by 65%
Kustomer claims that their AI Agents for Reps boost agent efficiency by 65%, enabling smoother customer inquiry handling.
Supports proactive, seamless service
Kustomer claims that their platform anticipates needs and resolves issues proactively for seamless, personalized experiences.
Compare all Clientelling and CRM Vendors Head-to-Head