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Comparison Emarsys vs. Zoho Customer Service & Experience Vendor Comparison

Emarsys and Zoho are Clientelling and CRM vendors.

emarsys.com
Emarsys AI-driven personalized omnichannel customer engagement platform. They focus on Customer Engagement & Personalization and Omnichannel & Customer Engagement.

zoho.com
Zoho Comprehensive cloud software suite for businesses. They have no reported specialities.

Emarsys or Zoho?
Explore Blurb’s unbiased comparison, created for our community and packed with details that matter for your buying decisions.

emarsys.com
Full Blurb

Emarsys

"AI-driven personalized omnichannel customer engagement platform."
Focused on Customer Engagement & Personalization and Omnichannel & Customer Engagement .
SAP Emarsys provides AI-driven personalized omnichannel marketing tools for diverse industries. It integrates multiple channels like email, SMS, and web for individual customer targeting. The platform uses customer data effectively while offering marketing automation and detailed analytics. Its native loyalty solution further strengthens customer-brand relationships.

Key Features & Benefits

Higher channel adoption
SAP Emarsys claims that organizations using their platform experience higher channel adoption, greater productivity, and reduced IT costs.
Impressive customer reach
SAP Emarsys claims that John Frieda achieved 4X greater customer reach through their product launch using their platform.
Award-winning technology
SAP Emarsys claims that for the sixth year, it is a leader in the Gartner Magic Quadrant for Personalization Engines.
zoho.com
Full Blurb

Zoho

"Comprehensive cloud software suite for businesses."
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Zoho offers a suite of integrated cloud applications to streamline business operations. It provides tools that support customer management, accounting, HR, and helpdesk functions. The software connects various departments, reducing data silos. It's tailored to enhance efficiency and improve data accessibility across different business processes.

Key Features & Benefits

Privacy-first commitment
Zoho claims that they do not sell your data, ensuring customer privacy with a no ads-based revenue model.
End-to-end product ecosystem
Zoho claims that their all-in-one suite improves business efficiency by reducing silos across services.
Sustained customer focus
Zoho claims that their customer satisfaction and trust have established a strong market position.
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