Blurbs Logo

Comparison Emarsys vs. Kustomer Customer Service & Experience Vendor Comparison

Emarsys and Kustomer are Clientelling and CRM vendors.

emarsys.com
Emarsys AI-driven personalized omnichannel customer engagement platform. They focus on Customer Engagement & Personalization and Omnichannel & Customer Engagement.

kustomer.com
Kustomer AI-driven customer service for seamless support They have no reported specialities.

Emarsys or Kustomer?
Explore Blurb’s unbiased comparison, created for our community and packed with details that matter for your buying decisions.

emarsys.com
Full Blurb

Emarsys

"AI-driven personalized omnichannel customer engagement platform."
Focused on Customer Engagement & Personalization and Omnichannel & Customer Engagement .
SAP Emarsys provides AI-driven personalized omnichannel marketing tools for diverse industries. It integrates multiple channels like email, SMS, and web for individual customer targeting. The platform uses customer data effectively while offering marketing automation and detailed analytics. Its native loyalty solution further strengthens customer-brand relationships.

Key Features & Benefits

Higher channel adoption
SAP Emarsys claims that organizations using their platform experience higher channel adoption, greater productivity, and reduced IT costs.
Impressive customer reach
SAP Emarsys claims that John Frieda achieved 4X greater customer reach through their product launch using their platform.
Award-winning technology
SAP Emarsys claims that for the sixth year, it is a leader in the Gartner Magic Quadrant for Personalization Engines.
kustomer.com
Full Blurb

Kustomer

"AI-driven customer service for seamless support"
.
Kustomer helps marketers by automating customer interactions using AI, reducing support workload, and enhancing efficiency. Their platform unites CRM and ticketing with AI to deliver consistent customer experiences across all channels. Marketers get real-time insights to refine strategies and build stronger customer relationships.

Key Features & Benefits

Reduces support queries by 45%
Kustomer claims that their AI Agents for Customers reduce support queries by 45% with instant, human-like support.
Improves agent efficiency by 65%
Kustomer claims that their AI Agents for Reps boost agent efficiency by 65%, enabling smoother customer inquiry handling.
Supports proactive, seamless service
Kustomer claims that their platform anticipates needs and resolves issues proactively for seamless, personalized experiences.
Compare all Clientelling and CRM Vendors Head-to-Head